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Major leading players included in the Contact Center Analytics market report are: Greeneden U.S. Holdings II, Cisco Systems Inc, CallMiner Inc, Genpact Limited, Verint Systems Inc, LLC (Genesys), Nice Ltd, Oracle Corporation, Enghouse Interactive Inc, 8×8 Inc, SAP SE, Five9 Inc, Mitel Networks Corporation and Servion Global Solutions Ltd.
The worldwide Contact Center Analytics market research report covers geographical regions like North America, Africa, Asia-Pacific, Latin America, UK, Europe and The Middle East along with the market revenue, growth ratio, share, and volume sales.
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Segmentation by Component: Software, Text Analytics, Speech Analytics, Predictive Analytics, Performance Analytics, Cross-Channel Analytics, Services. Segmentation by Organization Size: Large Enterprises, Small and Medium-Sized Enterprises (SME’s). Segmentation by Deployment Mode: Cloud-Based, On-Premises. Segmentation by Industry Vertical: Energy and Utilities, Media and Entertainment, Transportation and Logistics, Retail and Consumer Goods, Banking, Financial Services, and Insurance, Information Technology and Telecommunications, Others (Manufacturing, Healthcare and Life Sciences, Government, Travel and Hospitality, Food & Beverage, Commercial, etc.)
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